FAQ

FAQ

Via website Find our baked items you wish to order, click on Add to Cart. Continue shopping until you have added all desired items to your cart. Open your cart at the top right of the screen. Review your order. Click Proceed to Check Out when order is complete. Fill the required form then click Place Order. Wait for our confirmation e-mail with the total amount to be transferred and the payment method. Via Line@ To make your order via Line, please kindly add our Line id at: @desiaskitchen. Do not forget to include the “@” sign once you search us using Line id. Simply ask for our assistance, our Customer Service officer will happily greet you and send you an order form for you to fill in. Via E-mail We also accept order via e-mail, especially for corporate clients or for more specific and detailed request. E-mail will be suitable to put all of your special enquiries. For example: Wedding Cake, Corporate Hampers, etc. Simply reach us at desias.kitchen@gmail.com
For now, we can only accept payment through bank transfer (preferably Bank Central Asia).
Here at Desia’s Kitchen you can order anytime through our website. Your order can be placed at the latest of 2 days before the arrival time counting from the time you have succeded your payment. If you need our cake/cupcakes for same day delivery, please reach us at 0811-2644-890 so we can inform you our available bakes for the day.
Once you have made payment, you cannot cancel your order. If you wish to change your order, please inform 2x24 hours (subject to approval).
We are open every Monday – Saturday. Our baking studio operational hours 09.00 AM – 4.00 PM (09.00 – 16.00 WIB). We close every Sunday and on all national holiday.
Our kitchen uses known allergens such as peanuts and tree nuts (walnuts), wheat, soy, eggs and milk. Please Contact Us if you have enquiries regarding the inclusion of specific allergens in the recipes of specific items.
Yes, we deliver everyday with delivery time from 09.30 AM to 06.30 PM and done alternately with other addresses, covering Yogyakarta Greater Area (Inner Yogyakarta City, Bantul and Sleman). Due to road conditions that cannot be predicted, we do not accept delivery time request. Delivery fee(s) are subject to change vary to kilometers of the distance.
Gift Package Desia's Kitchen Gift Package Desia's Kitchen
Do let us know if your order is for gift. We will wrap it with ribbon and give a note card with no additional cost.
At this stage, shipping intercity or worldwide is still currently unavailable since our creations are fragile goods. that can be shipped overnight via third party's service.
For now, we do not accept custom creations for cakes and cupcakes. However, you could still personalize your order with custom topper. Simply reach us at desias.kitchen@gmail.com
Yes, for some cakes. Please reach us via email or 0811-1644-890 for further enquiry.
We supply for Restaurants, Cafe, Coffee Shops, etc. We could provide premium cakes, cheese cake, breads, donuts and muffins for your business. For supply enquiries, please send us your business profile and request to our email desias.kitchen@gmail.com.
We cater coffee break, afternoon tea, wedding service along with exceptional quality desserts such as cupcakes, brownies and cheese cake cups supply for your corporate and private events with great affordable rates and prominent level of service our staff provides. Please contact us directly via email: desias.kitchen@gmail.com for more info.
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party.